We've made managing your subscription easier than ever before. By filling out an online request form, you're able to place your paper on a temporary hold, pay for your subscription, report a delivery issue and much more. If you prefer to contact customer service directly, please call us at:
Monday-Friday: 6:00 a.m.-4:00 p.m.
Saturday/Sunday: 7:00 a.m.-10:00 a.m.
What can we help you with?
Report a delivery issue
If your newspaper is ever missing, late, damaged, incomplete or wet, submit a Report A Delivery Issue request or contact our customer service department.
Your newspaper should arrive at your home by 6 a.m. Monday-Friday and 7a.m. Saturday/Sunday. If you have not received your Northwest Herald newspaper by 6 a.m. Monday–Friday or 7 a.m. Saturday/Sunday, please submit a Report A Delivery Issue request or contact our customer service department.
Temporarily stop newspaper delivery
Be sure to fill out a Vacation Stop request or call our customer service department when you need to place your paper on a temporary hold. When you return, we will have all the papers delivered to you. When submitting your request, simply ask for a Vacation Package. If you do not want to have the papers held, you are able to donate them to our Newspaper In Education (NIE) program.
Renew your subscription
For your convenience, the Northwest Herald newspaper offers the following payment options:
By choosing the convenience of EZ-Pay, you authorize the newspaper to bill your subscription to your credit card each month at the rate of your last invoice. We accept Master Card, Visa, Discover and American Express.
When renewing online, you have the option of submitting a one-time payment or signing up for the EZ-Pay program. We accept Master Card, Visa, Discover and American Express.
You may renew your subscription with a check, money order or credit card by mail. Once you receive your invoice, please select how many weeks you would like to renew for from the options provided, enclose your invoice remittance slip with your payment and mail to:
P.O. Box 250
Crystal Lake, IL 60039-0250
NIE Vacation Donation:
By donating your newspaper to the Newspapers In Education (NIE) program while on vacation, you provide area classrooms with FREE newspapers during the school year! This program allows students to use the newspaper in their classrooms for subjects such as History, Math, and English. When you call the customer service department to temporarily stop your paper, tell us you would like your credit to go to the NIE program. Help us help our children’s learning opportunities.
Link your print subscription account for unlimited digital access
If you are a premium member, unlimited digital access to NWHerald.com is a part of your subscription. Choose activate your account. You will be asked to provide your subscription address to confirm you are eligible for this option. Activate your digital account TODAY!
Change of address
If you are moving within the area, please submit a Change of Address request or call us about transferring your subscription from your old address to your new address at least 4 days before moving.
Northwest Herald would also make a great gift for relatives or friends. Decide how long you want them to receive the newspaper: 13 week, 26 weeks or 52 weeks. Daily, weekend and Sunday subscription packages available.
Back issues of the Northwest Herald newspapers for the previous 30-day period are available at the customer service counter. The cost of the paper is $1.50 for the daily issue and $2.00 for Sunday. To have a back issue mailed, the cost is $1.50/issue plus postage for a daily issue and $2.00 for a Sunday issue plus postage.
To inquire about a back issue or to have one mailed, please call
Newspaper In Education
The Northwest Herald newspaper’s NIE program provides a “Living Textbook” to our schools. The newspaper that you read each day is a powerful teaching tool. This “living textbook” is as fresh as each day’s news. Newspaper In Education (NIE) is a unique partnership among classrooms, community sponsors and publication Newspapers. Schools throughout the Northwest Herald delivery area receive the newspaper daily FREE of charge because of generous community support.
The NIE program also provides teachers with curriculum ideas. The NIE program is supported by individual and business sponsorships. For more information on sponsorship opportunities or newspaper delivery for your classroom, please call Patty Smoll at (815) 526-4408.