Local Business

Clarendale of Algonquin’s Management Company Ranked #1 In J.D. Power Study

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Life Care Services Awarded Highest Customer Satisfaction

Among U.S. Senior Living Communities in 2019

Clarendale of Algonquin managed by Life Care Services, An LCS Company, announced that its management company ranked highest in customer satisfaction in the
J.D. Power 2019 U.S. Senior Living Study. Clarendale of Algonquin is proud to be a part of Life Care Services, which achieved the highest score in all seven study factors: resident services and activities; community staff; food and beverage; new resident orientation; resident cost; community and grounds; and resident apartment unit. Life Care Services, the nation’s second-largest senior living operator, scored 843 on a 1,000-point scale, a full 49 index points above the second-highest performing senior living organization.

The J.D. Power 2019 U.S. Senior Living Study examines industry-level performance metrics of senior living providers, and highlights the best practices that are critical to customer satisfaction, advocacy, and loyalty. The study’s comprehensive view of the senior living resident experience provides an independent and objective measure of the overall satisfaction levels among U.S. customers. Clarendale of Algonquin serves more than 200 residents and over a hundred team members.

“Our company is committed to providing the resources for communities to deliver an exceptional resident experience driven by innovation, signature programs and quality services. The J.D. Power award represents the voice of the senior living customer, and I can’t think of a more important voice than that of the residents we serve,” says Joel Nelson, president and CEO of LCS, the parent company for Life Care Services. Clarendale of Algonquin employees have a passion for serving seniors, and their dedication to its residents continually inspires me.”

J.D. Power surveyed 3,021 residents, family members, and friends of residents living in independent living, assisted living, or memory care communities across the United States.

For more information about Clarendale of Algonquin, visit www.ClarendaleofAlgonquin.com or call 847.458.6800.

About Life Care Services

Life Care Services, An LCS Company, is the second-largest operator of senior living communities in the nation and has expertise in the management of both Life Plan Communities and rental communities. From independent living to assisted living, skilled nursing to memory care, Life Care Services has the experience required to boost community financial performance, increase occupancy, and develop new lifestyle and health initiatives to meet consumer expectations and help communities thrive. For more information, visit lifecareservices-seniorliving.com.

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